Frequently asked questions about our ArminLabs Test Kits
ArminLabs Test Kits
DHL Waybills are valid for a few weeks.
UPS Waybills are valid for 3 months.
The tubes in the test kit have a use by date printed on the label next to a symbol. Please check these dates
The AONM ArminLabs Order Forms are periodically updated.
Test kits are sent by 1st Class Royal Mail so they usually arrive within 2-3 working days.
Please email us at firstname.lastname@example.org or call 03331 210 305 (09:00-16:30 Mon-Fri) and let us know your name, address, and telephone number.
The test kits are standard, and contain:
7x vacutainers & needle for the phlebotomist taking the blood. These are:
1x Serum (orange lid)
3x CPDA (yellow)
2x EDTA (purple)
1x Heparin (green)
1x polystyrene box
1x sealable plastic bag
1x hard copy of the AONM ArminLabs Order Form
1x instructions for the phlebotomist
1x instructions for arranging the courier pickup.
Please include a completed and signed copy of the order form in the kit with your blood samples.
The correct tests must be marked, and test numbers listed. Failure to do this may result in additional costs, or require a new blood draw.
No, it is not necessary to fast for ArminLabs tests.
1x Serum (orange lid) is used for any and all tests which require serum.
3x CPDA (yellow) is used for any and all tests which require CPDA (Elispot).
1-2x EDTA (purple) is used for tests #2a, #2b, #45, #52, and some test panels.
1x Heparin (green) is used for tests #2a and #2b.
If you would like to confirm which tubes you need to fill please email a list of the test numbers to email@example.com
If you are ordering tests from the Additional Tests Order Form, an extra serum may be required.
ArminLabs samples do not require a centrifuge.
Please do not store ArminLabs samples in the fridge. The samples must be kept at room temperature.
Please email a list of the test numbers to firstname.lastname@example.org and we will be happy to check and advise.
Only the AONM helpline can track shipments. If you would like to track your order please contact the AONM helpline at email@example.com or 03331 210 305 (09:00-16:30 Mon-Fri) and they can give you an update on your package.
All the export invoices are submitted directly to customs. The code C-PLT on the waybill means it is a paperless invoice, and the export invoice has already been submitted.
Please do not hesitate to call us if you encounter any problems in any way.
You need to call DHL at least 24 hours prior to your required pick up. Note if samples are being sent on a Monday DHL must be called the Friday before.
Call DHL on 0344 248 0012 (for Ireland 1870 0700 or 1816 2000) to arrange collection of the samples.
Please give DHL your DHL waybill number, which can be found between the top barcodes, and confirm that they have your correct address contact details.
A copy of the instructions are included in the test kit.
Call DHL on 0344 248 0012 (for Ireland 1870 0700 or 1816 2000) and ask if it is possible to rebook for the same day. If this is not possible, book a collection for as early as possible the next day.
Please store the package at room temperature, and not in the fridge.
The DHL Waybill number can be found on the shipping address label (inside the clear plastic wallet on the DHL bag). It is between the barcodes:
Once payment has gone through for your order, it may be possible to add or remove tests. Please contact us at firstname.lastname@example.org or 03331 210 305 (09:00-16:30 Mon-Fri)
If you wish to pay by BACS in £ sterling, please use the bank details on the order form. Your name can be used as the reference.
If you wish to pay by € Euro, please contact us for our Euro account details and a quote at email@example.com
Once payment has been made by BACS please contact us at firstname.lastname@example.org or 03331 210 305 (09:00-16:30 Mon-Fri) to let us know, and we will generate the AONM Authorisation Code. Please have test numbers to hand if asked.
Sorry, it is not possible to set up a payment plan. The Lab requires payment upfront.
If you have a question, and it’s not answered here, do get in touch. CONTACT US