All the export invoices are submitted directly to customs. The code C-PLT on the waybill means it is a paperless invoice, and the export invoice has already been submitted.

Please do not hesitate to call us if you encounter any problems in any way.

Reports are published between 7-10 days from the Lab receiving the sample. 

RANTES tests, and tests carried out at the partner lab can take up to 4 weeks. If you haven’t received your results within this timeframe please contact us at support@aonm.org

Once payment has gone through for your order, it may be possible to add or remove tests. Please contact us at support@aonm.org or 03331 210 305 (09:00-16:30 Mon-Fri)

Sorry, it is not possible to set up a payment plan. The Lab requires payment upfront.

If you wish to pay by BACS in £ sterling, please use the bank details on the order form. Your name can be used as the reference.

If you wish to pay by € Euro, please contact us for our Euro account details and a quote at support@aonm.org

Once payment has been made by BACS please contact us at support@aonm.org or 03331 210 305 (09:00-16:30 Mon-Fri) to let us know, and we will generate the AONM Authorisation Code. Please have test numbers to hand if asked.

Yes, tests can be ordered through the online shop. Click here

Only the AONM helpline can track shipments. If you would like to track your order please contact the AONM helpline at support@aonm.org or 03331 210 305 (09:00-16:30 Mon-Fri) and they can give you an update on your package.

Call DHL on 0344 248  0012 (for Ireland 1870 0700 or 1816 2000) and ask if it is possible to rebook  for the same day. If this is not possible, book a collection for as early as possible the next day. 

Please store the package at room temperature, and not in the fridge.

The DHL Waybill number can be found on the shipping address label (inside the clear plastic wallet on the DHL bag). It is between the barcodes:

You need to call DHL at least 24 hours prior to your required pick up. Note if samples are being sent on a Monday DHL must be called the Friday before. 

Call DHL on 0344 248  0012 (for Ireland 1870 0700 or 1816 2000) to arrange collection of the samples. 

Please give DHL your DHL waybill number, which can be found between the top barcodes, and confirm that they have your correct address contact details. 

A copy of the instructions are included in the test kit.