Only the AONM helpline can track shipments. If you would like to track your order please call the helpline and they can give an update on your package.

Call DHL on 0344 248  0012 (for Ireland 1870 0700 or 1816 2000) and ask if it is possible to rebook  for the same day. If this is not possible, book a collection for as early as possible the next day. 

Please store the package at a refrigerator temperature of +4 to +8 °C until pickup

The DHL Waybill number can be found on the shipping address label (inside the clear plastic wallet on the DHL bag). It is between the barcodes.

You need to call DHL at least 24 hours prior to your required pick up. Note if samples are being sent on a Monday DHL must be called the Friday before. 

Call DHL on 0344 248  0012 (for Ireland 1870 0700 or 1816 2000) to arrange collection of the samples. 

Please give DHL your DHL waybill number, which can be found between the top barcodes, and confirm that they have your correct address contact details. 

A copy of the instructions are included in the test kit.  

⚠ Please note that the stool sample should be kept at a refrigerator temperature of +4 to +8 degrees Celsius until the courier pickup. The collected stool sample should be sent to the  laboratory by courier as soon as possible.

⚠ Remember to urinate before mounting the EasySampler to the toilet

      a. Lift the toilet seats.

      b. Clean and dry the rims of the toilet bowl with toilet paper so that the EasySampler can be mounted on to a clean and dry surface.

      c. Unfold the Easy Sampler

      d. Remove the two tape protections from the EasySampler and mount them on the back of the bowl

                              ⚠ The EasySampler must not touch the surface of the water

      e. Remove the remaining tape protection and mount the front part of the EasySampler at each side in mid position of the bowl, leaving space to dispose of toilet paper in front of EasySampler

      f. Once secured, put down the toilet seat. EasySampler is now ready for use

      g. Have a bowel movement. 

                             ⚠ Make sure the stool does not come into contact with the toilet water or urine

Please include a completed and signed copy of the order form in the kit – Seal the laboratory order form separately using the other grip seal bag

The correct tests must be marked. Failure to do this may result in additional costs, and/or require a new stool sample.

The EasySampler Stool Collection kit contains:

                 1x Sealed Instructions 
                 1x EasySampler
                 2x Nitrile Gloves (large)
                 1x Sample tube with transport medium (liquid)
                 1x Faecal swab
                 1x Shipment Tube & Adhesive Label
                 2x Grip seal bags
                 1x Order Form
                 1x White DHL Medical Express bag + shipping documents

DHL Waybills are valid for a few weeks.
UPS Waybills are valid for 3 months.

                The AONM Order Forms are periodically updated.