14
Mar

I haven’t received my Parasite Stool test kit, what should I do?

Please email us at support@aonm.org or call 03331 210 305 (09:00-16:30 Mon-Fri) and let us know:

  1. That it is a parasite stool test kit you are waiting for
  2. Your name
  3. Your address
14
Mar

Will I be charged for the test kit & postage?

A test kit can be ordered and dispatched within the UK without full payment. However a £10 non refundable deposit will be required. This amount will then be deducted from the final amount.

For international orders please contact us at support@aonm.org or 03331 210 305 (09:00-16:30 Mon-Fri) 

14
Mar

How quickly should I receive my test kit?

Test kits are sent by 1st Class Royal Mail so they usually arrive within 2-3 working days.

15
Jan

When is it advised NOT to take the sample?

You or your patient should not conduct the ImuPro test if:

  1. They have a temperature; please wait until it has gone down.
  2. They are on cortisone therapy/steroids: If the therapy is short term, i.e., less than eight weeks, please wait until the patient has been off the therapy for four weeks and then conduct the test. If the patient is on long-term cortisone therapy, please do the test regardless (as the patient would never otherwise do the IgG food intolerance test), but be aware that the markers will be weaker than normal (as the therapy suppresses IgG reactions). You will need to see a strength 1 or 2 reaction as likely to represent a strength 4 reaction (i.e., the patient would have had a stronger reaction if not on cortisone therapy), and your advice (re. how long to stay off the food, etc.) should be based on that assumption.
  3. They are on chemotherapy. If the chemotherapy is short term (up to eight weeks), please wait until the patient has been off the therapy for four weeks and then conduct the test. If the therapy is longer term, please conduct the test anyway (because the benefits outweigh the disadvantages), but the constraints are the same as mentioned above re. the strength of reaction.
15
Jan

Instructions for the capillary blood (fingerprick) test:

The test kit contains 1x RIDASCREEN® Foodscreen Blood CollectionCard, sterile alcohol swabs & sterile lancets.

  1. Swipe finger with the alcohol swab, let it dry, then insert a lancet to a depth of 2 mm.
  2. Apply blood drop onto the first circle without touching the card. It may require multiple drops to fill each circle. Repeat until 2-9 circles are filled (9 for ProImmun M Plus [270 antigens]). Avoid touching the card with your finger.
  3. Air-dry the card overnight, then fold and place it in the provided plastic bag with the desiccant.
  4. Place the bag, along with the laboratory request form, in an envelope and mail it to the address provided.
15
Jan

Instructions for the venous blood draw test:

  1. Centrifuge the sample (10 minutes at 3000 RPM) OR let it stand upright for a minimum of 30 minutes to separate blood cells from serum.
  2. If centrifuged – pipette off the serum and transfer it to the Transfer Tube.
  3. If not centrifuged – ensure the serum vacutainer is shipped to the Laboratory on the same day.

We recommend prioritising centrifugation, which eliminates the need for same-day posting.

15
Jan

Key similarities and differences between the two sample types:

  • The tests cost the same to analyse
  • In the blood draw test, food reactions are grouped from 1 (mildest reaction) to 4 (strongest reaction) based on the strength of reaction, so you will get 4 levels of sensitivity
  • The capillary test combines groups 1 and 2 but shows groups 3 and 4 separately, so you will get 3 levels of sensitivity
  • The capillary test avoids additional expenses for the blood draw and courier.
2
Jan

When can I expect to receive the report?

Reports for MMD mitochondrial tests are typically published between 2-3 weeks from the Lab receiving the sample. 

 

Reports for MMD cytokine tests are typically published between 4-6 weeks from the Lab receiving the sample. 

2
Jan

Can I change or add to my order once the order has been placed?

Once payment has gone through for your order, it may be possible to add or remove tests. Please contact us at support@aonm.org or 03331 210 305 (09:00-16:30 Mon-Fri).

2
Jan

Can I set up a payment plan?

Sorry, it is not possible to set up a payment plan. The Lab requires payment upfront.