23
Jul

What is oxidative damage?

  • Mitochondria are exposed to huge oxidative stress because they use oxygen to make energy.
  • They have their own DNA (mtDNA), which is much more susceptible to damage than nuclear DNA due to its proximity to the source of harmful free radicals, it’s less effective repair systems, and the lack of physical protection.
  • The damage can also affect the parts inside the mitochondria which produces most of our energy currency (ATP) and even compromise the mitochondrial membrane.
  • Healthy mitochondria should have sufficient antioxidants to neutralise these radicals
14
Mar

When can I expect to receive the report?

Reports are published between 7-10 days from the Lab receiving the sample. 

If you haven’t received your results within this timeframe please contact us at support@aonm.org

14
Mar

Can I change or add to my order once the order has been placed?

Once payment has gone through for your order, it may be possible to add or remove tests. Please contact us at support@aonm.org or 03331 210 305 (09:00-16:30 Mon-Fri)

14
Mar

Can I set up a payment plan?

Sorry, it is not possible to set up a payment plan. The Lab requires payment upfront.

14
Mar

Can I pay for tests via bank transfer (BACS)?

If you wish to pay by BACS in £ sterling, please use the bank details on the order form. Your name can be used as the reference.

If you wish to pay by € Euro, please contact us for our Euro account details and a quote at support@aonm.org

Once payment has been made by BACS please contact us at support@aonm.org or 03331 210 305 (09:00-16:30 Mon-Fri) to let us know, and we will generate the AONM Authorisation Code. Please have test numbers to hand if asked. 

14
Mar

Can I order tests online?

Yes, tests can be ordered through the online shop. Click here

14
Mar

Do I need an Export Invoice to ship to Germany from the UK?

All the export invoices are submitted directly to customs. The code C-PLT on the waybill means it is a paperless invoice, and the export invoice has already been submitted.

Please do not hesitate to call us if you encounter any problems in any way.

14
Mar

Can I track my shipment?

Only the AONM helpline can track shipments. If you would like to track your order please call the helpline and they can give an update on your package.

14
Mar

The courier has not collected my samples, what do I do?

Call DHL on 0344 248  0012 (for Ireland 1870 0700 or 1816 2000) and ask if it is possible to rebook  for the same day. If this is not possible, book a collection for as early as possible the next day. 

Please store the package at a refrigerator temperature of +4 to +8 °C until pickup

14
Mar

Where can I find the DHL Waybill number?

The DHL Waybill number can be found on the shipping address label (inside the clear plastic wallet on the DHL bag). It is between the barcodes.