14
Mar

How do I store the package until DHL arrives to collect it?

⚠ Please note that the stool sample should be kept at a refrigerator temperature of +4 to +8 degrees Celsius until the courier pickup. The collected stool sample should be sent to the  laboratory by courier as soon as possible.

14
Mar

How do I collect the stool sample?

14
Mar

I have an EasySampler Stool Collection kit, how do I prepare and mount the EasySampler?

Remember to urinate before mounting the EasySampler to the toilet

      a. Lift the toilet seats.

      b. Clean and dry the rims of the toilet bowl with toilet paper so that the EasySampler can be mounted on to a clean and dry surface.

      c. Unfold the Easy Sampler

      d. Remove the two tape protections from the EasySampler and mount them on the back of the bowl

                              ⚠ The EasySampler must not touch the surface of the water

      e. Remove the remaining tape protection and mount the front part of the EasySampler at each side in mid position of the bowl, leaving space to dispose of toilet paper in front of EasySampler

      f. Once secured, put down the toilet seat. EasySampler is now ready for use

      g. Have a bowel movement. 

                             ⚠ Make sure the stool does not come into contact with the toilet water or urine

14
Mar

Where do I send the AONM ArminLabs Order Form?

Please include a completed and signed copy of the order form in the kit – Seal the laboratory order form separately using the other grip seal bag

The correct tests must be marked. Failure to do this may result in additional costs, and/or require a new stool sample.

14
Mar

What does the EasySampler Stool Collection kit contain?

The EasySampler Stool Collection kit contains:

                 1x Sealed Instructions 
                 1x EasySampler
                 2x Nitrile Gloves (large)
                 1x Sample tube with transport medium (liquid)
                 1x Faecal swab
                 1x Shipment Tube & Adhesive Label
                 2x Grip seal bags
                 1x Order Form
                 1x White DHL Medical Express bag + shipping documents

14
Mar

Do the test kits expire?

DHL Waybills are valid for a few weeks.
UPS Waybills are valid for 3 months.

                The AONM Order Forms are periodically updated.

14
Mar

I haven’t received my Parasite Stool test kit, what should I do?

Please email us at support@aonm.org or call 03331 210 305 (09:00-16:30 Mon-Fri) and let us know:

  1. That it is a parasite stool test kit you are waiting for
  2. Your name
  3. Your address
14
Mar

Will I be charged for the test kit & postage?

A test kit can be ordered and dispatched within the UK without full payment. However a £10 non refundable deposit will be required. This amount will then be deducted from the final amount.

For international orders please contact us at support@aonm.org or 03331 210 305 (09:00-16:30 Mon-Fri) 

14
Mar

How quickly should I receive my test kit?

Test kits are sent by 1st Class Royal Mail so they usually arrive within 2-3 working days.

15
Jan

When is it advised NOT to take the sample?

You or your patient should not conduct the ImuPro test if:

  1. They have a temperature; please wait until it has gone down.
  2. They are on cortisone therapy/steroids: If the therapy is short term, i.e., less than eight weeks, please wait until the patient has been off the therapy for four weeks and then conduct the test. If the patient is on long-term cortisone therapy, please do the test regardless (as the patient would never otherwise do the IgG food intolerance test), but be aware that the markers will be weaker than normal (as the therapy suppresses IgG reactions). You will need to see a strength 1 or 2 reaction as likely to represent a strength 4 reaction (i.e., the patient would have had a stronger reaction if not on cortisone therapy), and your advice (re. how long to stay off the food, etc.) should be based on that assumption.
  3. They are on chemotherapy. If the chemotherapy is short term (up to eight weeks), please wait until the patient has been off the therapy for four weeks and then conduct the test. If the therapy is longer term, please conduct the test anyway (because the benefits outweigh the disadvantages), but the constraints are the same as mentioned above re. the strength of reaction.