Where do I send the MMD Mitochondrial Order Form?
Please include a completed and signed copy of the order form in the kit with your blood samples.
The correct tests must be marked, and test numbers listed. Failure to do this may result in additional costs, or require a new blood draw.
What does the test kit contain?
The test kits are standard, and contain:
2x CPDA vacutainers for the phlebotomist taking the blood
2x transport tubes
1 or 2x sealable plastic bag
1x hard copy of the MMD Mitochondrial Order Form
1x MMD instructions.
Do the test kits expire?
DHL Waybills are valid for a few weeks.
UPS Waybills are valid for 3 months.
If your waybill has expired please let us know at least 24 hours before your blood draw so we can send you a new one.
The tubes in the test kit have a use by date printed on the label next to a 
symbol. Please check these dates
The MMD Order Form is periodically updated.
I haven’t received my MMD mitochondrial test kit, what should I do?
Please email us at support@aonm.org or call 03331 210 305 (09:00-16:30 Mon-Fri) and let us know your name, address, and telephone number.
How quickly should I receive my test kit?
Test kits to UK addresses are sent by 1st Class Royal Mail so they usually arrive within 2-3 working days.
Will I be charged postage?
A test kit can be ordered and dispatched within the UK without full payment. However a £10 non refundable deposit will be required. This amount will then be deducted from the final amount.
For international orders please contact us at support@aonm.org or 03331 210 305 (09:00-16:30 Mon-Fri)
Do I need an Export Invoice to ship to Germany from the UK?
All the export invoices are submitted directly to customs. The code C-PLT on the waybill means it is a paperless invoice, and the export invoice has already been submitted.
Please do not hesitate to call us if you encounter any problems in any way.
When can I expect to receive the report?
Reports are published between 7-10 days from the Lab receiving the sample.
RANTES tests, and tests carried out at the partner lab can take up to 4 weeks. If you haven’t received your results within this timeframe please contact us at support@aonm.org
Can I change or add to my order once the order has been placed?
Once payment has gone through for your order, it may be possible to add or remove tests. Please contact us at support@aonm.org or 03331 210 305 (09:00-16:30 Mon-Fri)
Can I set up a payment plan?
Sorry, it is not possible to set up a payment plan. The Lab requires payment upfront.
DISCLAIMER: THIS SITE DOES NOT PROVIDE MEDICAL ADVICE
The information on these webpages and AONM webinars is intended for educational and informative purposes only and is not intended as a substitute for medical or professional advice, diagnosis or treatment. Always seek the advice of your doctor or other qualified health care provider with regards to any questions you may have regarding a medical condition or treatment before undertaking a health care regimen. Never disregard or delay seeking professional medical advice because of information you have read or seen on this website. AONM may assist and guide patients and practitioners with regards to which tests are appropriate to take, but any tests taken through AONM do not constitute a medical diagnosis on the part of AONM. AONM makes no claims whatsoever to be able to diagnose medical conditions but to provide tests which can help to form the basis of a diagnosis on the part of qualified practitioners.
Footer Menu
Contact details
St. John's Innovation Centre,
Cowley Road, Cambridge CB4 0WS