The courier has not collected my samples, what do I do?
Call DHL on 0344 248 0012 (for Ireland 1870 0700 or 1816 2000) and ask if it is possible to rebook for the same day. If this is not possible, book a collection for as early as possible the next day.
Please store the package at room temperature, and not in the fridge.
Where can I find the DHL Waybill number?
The DHL Waybill number can be found on the shipping address label (inside the clear plastic wallet on the DHL bag). It is between the barcodes.
I have a DHL waybill, how do I arrange the pickup?
You need to call DHL at least 24 hours prior to your required pick up. Note if samples are being sent on a Monday DHL must be called the Friday before.
Call DHL on 0344 248 0012 (for Ireland 1870 0700 or 1816 2000) to arrange collection of the samples.
Please give DHL your DHL waybill number, which can be found between the top barcodes, and confirm that they have your correct address contact details.
A copy of the instructions are included in the test kit.
Do I need to fast?
No, it is not necessary to fast for MMD mitochondrial tests.
Does the blood require refrigeration?
Please do not store MMD mitochondrial samples (CPDA) in the fridge. The samples must be kept at room temperature.
Does the blood require a centrifuge?
MMD mitochondrial samples (CPDA) do not require centrifuge.
MMD cytokine samples (Serum) require centrifuge.
Where do I send the MMD Mitochondrial Order Form?
Please include a completed and signed copy of the order form in the kit with your blood samples.
The correct tests must be marked, and test numbers listed. Failure to do this may result in additional costs, or require a new blood draw.
What does the test kit contain?
The test kits are standard, and contain:
2x CPDA vacutainers for the phlebotomist taking the blood
2x transport tubes
1 or 2x sealable plastic bag
1x hard copy of the MMD Mitochondrial Order Form
1x MMD instructions.
Do the test kits expire?
DHL Waybills are valid for a few weeks.
UPS Waybills are valid for 3 months.
If your waybill has expired please let us know at least 24 hours before your blood draw so we can send you a new one.
The tubes in the test kit have a use by date printed on the label next to a 
symbol. Please check these dates
The MMD Order Form is periodically updated.
I haven’t received my MMD mitochondrial test kit, what should I do?
Please email us at support@aonm.org or call 03331 210 305 (09:00-16:30 Mon-Fri) and let us know your name, address, and telephone number.
DISCLAIMER: THIS SITE DOES NOT PROVIDE MEDICAL ADVICE
The information on these webpages and AONM webinars is intended for educational and informative purposes only and is not intended as a substitute for medical or professional advice, diagnosis or treatment. Always seek the advice of your doctor or other qualified health care provider with regards to any questions you may have regarding a medical condition or treatment before undertaking a health care regimen. Never disregard or delay seeking professional medical advice because of information you have read or seen on this website. AONM may assist and guide patients and practitioners with regards to which tests are appropriate to take, but any tests taken through AONM do not constitute a medical diagnosis on the part of AONM. AONM makes no claims whatsoever to be able to diagnose medical conditions but to provide tests which can help to form the basis of a diagnosis on the part of qualified practitioners.
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Cowley Road, Cambridge CB4 0WS