Shipping

All the export invoices are submitted directly to customs. The code C-PLT on the waybill means it is a paperless invoice, and the export invoice has already been submitted.

Please do not hesitate to call us if you encounter any problems in any way.

Make a note of your 10-digit tracking number (waybill number) to track your shipment with DHL online at: uk.express.dhl.com/track-a-parcel/.

Call DHL on 0344 248  0012 (for Ireland 1870 0700 or 1816 2000) and ask if it is possible to rebook  for the same day. If this is not possible, book a collection for as early as possible the next day. 

Please store the package at room temperature, and not in the fridge.

The DHL Waybill number can be found on the shipping address label (inside the clear plastic wallet on the DHL bag). It is between the barcodes:

You need to call DHL at least 24 hours prior to your required pick up. Note if samples are being sent on a Monday DHL must be called the Friday before. 

Call DHL on 0344 248  0012 (for Ireland 1870 0700 or 1816 2000) to arrange collection of the samples. 

Please give DHL your DHL waybill number, which can be found between the top barcodes, and confirm that they have your correct address contact details. 

A copy of the instructions are included in the test kit.