How quickly should I receive my test kit?
Test kits to UK addresses are sent by 1st Class Royal Mail so they usually arrive within 2-3 working days.
Will I be charged postage?
A test kit can be ordered and dispatched within the UK without full payment. However a £10 non refundable deposit will be required. This amount will then be deducted from the final amount.
For international orders please contact us at support@aonm.org or 03331 210 305 (09:00-16:30 Mon-Fri)
Do I need an Export Invoice to ship to Germany from the UK?
All the export invoices are submitted directly to customs. The code C-PLT on the waybill means it is a paperless invoice, and the export invoice has already been submitted.
Please do not hesitate to call us if you encounter any problems in any way.
When can I expect to receive the report?
Reports are published between 7-10 days from the Lab receiving the sample.
RANTES tests, and tests carried out at the partner lab can take up to 4 weeks. If you haven’t received your results within this timeframe please contact us at support@aonm.org
Can I change or add to my order once the order has been placed?
Once payment has gone through for your order, it may be possible to add or remove tests. Please contact us at support@aonm.org or 03331 210 305 (09:00-16:30 Mon-Fri)
Can I set up a payment plan?
Sorry, it is not possible to set up a payment plan. The Lab requires payment upfront.
Can I pay for tests via bank transfer (BACS)?
If you wish to pay by BACS in £ sterling, please use the bank details on the order form. Your name can be used as the reference.
If you wish to pay by € Euro, please contact us for our Euro account details and a quote at support@aonm.org
Once payment has been made by BACS please contact us at support@aonm.org or 03331 210 305 (09:00-16:30 Mon-Fri) to let us know, and we will generate the AONM Authorisation Code. Please have test numbers to hand if asked.
Can I order tests online?
Yes, tests can be ordered through the online shop. Click here
Can I track my shipment?
Only the AONM helpline can track shipments. If you would like to track your order please contact the AONM helpline at support@aonm.org or 03331 210 305 (09:00-16:30 Mon-Fri) and they can give you an update on your package.
The courier has not collected my samples, what do I do?
Call DHL on 0344 248 0012 (for Ireland 1870 0700 or 1816 2000) and ask if it is possible to rebook for the same day. If this is not possible, book a collection for as early as possible the next day.
Please store the package at room temperature, and not in the fridge.
DISCLAIMER: THIS SITE DOES NOT PROVIDE MEDICAL ADVICE
The information on these webpages and AONM webinars is intended for educational and informative purposes only and is not intended as a substitute for medical or professional advice, diagnosis or treatment. Always seek the advice of your doctor or other qualified health care provider with regards to any questions you may have regarding a medical condition or treatment before undertaking a health care regimen. Never disregard or delay seeking professional medical advice because of information you have read or seen on this website. AONM may assist and guide patients and practitioners with regards to which tests are appropriate to take, but any tests taken through AONM do not constitute a medical diagnosis on the part of AONM. AONM makes no claims whatsoever to be able to diagnose medical conditions but to provide tests which can help to form the basis of a diagnosis on the part of qualified practitioners.
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Contact details
St. John's Innovation Centre,
Cowley Road, Cambridge CB4 0WS